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Home » Client Initiated Interlibrary Loan (CIIL)

Client Initiated Interlibrary Loan (CIIL)


What is an InterLibrary Loan?

It's borrowing a book from another library! If you are interested in an item that our Library does not own, we can try to borrow that item from another Ontario library on your behalf. You can talk to library staff and have them request an item for you or you can place the request yourself through Client Initiated Interlibrary Loan (CILL).

If you want to place the requests yourself (CIIL) please follow the procedures below. Currently this process is in the trial phase. Please contact staff for more information.

Register for an Account / Reset your password

You must register for an Interlibrary Loan Account, which requires a valid Pickering Public Library card. Complete the Interlibrary Loan Account request form and we will create your account and email you a user ID and password. Or, you can ask staff at any Library Location to set up an account for you when you are at the Library.

Place a Request

Once you have received the email with your username and password for the Interlibrary Loan Portal, click here to access your account and follow these steps:

  • Select Sign In and enter your User ID and Password. Your User ID for login purposes is the numbers after the hyphen in the barcode provided in your email. The Password would have been provided in your email also.
  • In the Authentication Service menu, choose “Pickering Public Library”.
  • In the Current Profile menu, choose “SOLS Toronto/Kawartha/401 Area”.
  • Enter keywords from the title, and/or author of the item you wish to borrow. If there are no matches, you can continue to search other areas in the Current Profile menu until you find what you are looking for.
  • Select Get it! to place your request.
  • On the following page, click Request to finish processing your request.

What is available through Interlibrary Loan?

Books, DVDs, audiobooks, music CDs, and microfilms are available for borrowing, provided the items are not already owned by the Pickering Public Library, have not been published or released within one year of your request date, are items that are loaned out (rather than in-library use). You may not request Video games or eBooks or other types of downloadable material. Not all requests can be filled and loans are at the discretion of the lending library.

How can I monitor the progress of my requests?

You can view the status of your request by looking at My Requests. Find out if your request has been processed, shipped and received. You will see if your request has been cancelled because the item can be found at our library or the policies of the lending library prohibit loan. Please do not resubmit your request if it has been cancelled or was not filled for any reason.

How will I be notified my item is available?

You will be notified by telephone when the Library has received your item. Prompt pick-up ensures you will have the maximum borrowing time.


  • It may take anywhere from two weeks to several months to receive your request from another library. We cannot provide an estimated arrival time or guaranteed fulfillment. If you have a deadline for the material, please indicate this under Special Instructions when you submit your request.
  • Please notify us if you get the item you have requested from somewhere else while your Interlibrary Loan request is pending.
  • If you will be away or unavailable for more than two weeks, please notify us so we can request an extended loan period if the material arrives in your absence.
  • Due dates are determined by the library your item comes from. It will be indicated on the Interlibrary Loan Borrower Services slip. Please note this due date and any other special instructions printed on this slip.

Contact Us

Have additional questions? Please contact us at 905-831-6265, ext. 6228 or request an account.

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