How to Set Up Your Online Account

  • Click on the Login icon (located in the upper right hand corner on the catalog page).
  • Click on register as a new Information Portal user.
  • Click on Pickering Public Library and click ‘Next’. Fill out the form as instructed below:
  • For User Name, enter a unique name or number (You can try your 14 digit barcode number without any spaces).
  • Your password must be more than 5 digits. (You can try using your phone number).
  • For your question, pick something you’ll remember such as, “What is my mother’s maiden name?”
  • Type the answer to the above question.
  • Enter the full number that appears on your library card (without any spaces).
  • Your PIN number is the last 4 digits of your telephone number.
  • Click Finish.

Please remember your username and password for future use.

How to Renew Books Online

  • Set up your online account first (see above).
  • Click on the Login icon and log in with your new account.
  • Click on the My Account tab.
  • Click on Items Out.
  • Put a check mark next to the item that you wish to renew.
  • Click the Renew selected button.

Placing Reserve Requests Online (Holds)

  • You may request a hold on most circulating items if you have a library account. *
  • Select and display the required item.
  • Click on “Request Item” icon.
  • If not logged on, you will be prompted to enter your login name and password.
  • The next screen allows you to select a pick up location, confirms your preferred method of notification (set up in your preferences) and indicates where your hold is in the waiting list.
  • Next, select the “Place a request” button.
  • If successful, the message: “Request Successfully Placed” will be displayed.

* Note: At this time, requests cannot be made by the public on a specific copy of multi-volume works and specific issues of magazines; contact library staff for assistance with copy specific requests. This will be available soon.

Placing Holds on Magazines

Currently our clients are unable to place requests on specific magazine issues using our online catalogue. If you wish to request a magazine, please email the Library at help@picnet.org or contact library staff directly and they will take care of it for you.

Viewing and Editing your Holds

  • You can view your current hold request list and edit them in your account.
  • Log in with your user name and password.
  • Select the “My Account” tab
  • Select “Local Holds”
  • If you have any holds waiting to be picked up, they will appear at the top under the heading “Requested items ready for pick up:”
  • The next list is your “Requested items not yet available:”
  • To cancel a hold from either list, select that item by clicking on the selection box, then press the “Cancel Hold” button.
  • You may suspend an unfilled request to make it inactive until a future date. This is good if you are on vacation or if you will not be able to use the item until a certain time. To do this, click on the selection box of the item or items that you want to make inactive:
  • Select a date when you want the request to become active again.
  • Click on the “Change Status” button.

Problems accessing the Catalogue

If you experience any problems accessing our catalogue, please send us an email at help@picnet.org.

Troubleshooting Norton Products

Many new computers come bundled with Norton Internet Security (NIS) or Norton Personal Firewall (NPF) already installed. By default NIS and/or NPF block all referring web pages. The result of this action is research databases not loading up properly. Some Web pages require referrer information before allowing you to view their page. Rules can be created to allow Norton to properly connect to affected sites. If you want to allow referrer information to pass to a particular Web page, you must create a rule for it (netlibrary.com or proquest.com are good examples of affected sites).

To create a rule in Norton that permits referrer information:

  1. Open Norton Internet Security or Norton Personal
    Firewall
  2. Do one of the following:
    * In Norton Internet Security or Norton Personal Firewall 2003: Click Options then Internet Security, and then click the Web Content tab
    * In Norton Internet Security or Norton Personal Firewall 2004 or newer: Double-click Privacy Control, and then click Advanced
  3. In the bottom of the Advanced window, click Add Site
  4. In the New Site/Domain box, type the name of the site that you want to receive the referrer information (netlibrary.com, proquest.com, etc), then click OK. The site name appears in the left frame of the Options window
  5. Click the name of the new site (netlibrary.com, proquest.com, etc)
  6. On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings
  7. Click Permit
  8. Click OK to close the Options window